Legal
All Safarnama legal documents in one place. Documents marked with a star are required reading before booking or listing a trip.
All documents on this page are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of courts in Pune, Maharashtra. If you have questions, email our Grievance Officer at grievance@safarnama.in.
Terms of Service
Required readingThe full agreement between you and Safarnama — your rights, our rules, platform usage, and liability limits.
Privacy Policy
Required readingHow we collect, use, store, and protect your personal data under the DPDP Act, 2023 and IT Act, 2000.
Cancellation & Refund Policy
Required readingCancellation tiers (Flexible, Moderate, Strict), refund timelines, force majeure provisions, and organizer cancellations.
Community Rules & Guidelines
Required readingExpected conduct for travelers and organizers on the platform — zero-tolerance policies, review standards, and reporting.
Disclaimer
Our role as an intermediary marketplace, adventure activity risks, health disclaimers, and limits of platform liability.
Cookie Policy
Every cookie and browser storage mechanism we use, why, and how to manage them. No advertising trackers.
Lost Item Policy
How to report and recover a lost item from a trip, platform liability limits, and prevention tips.
Organizer Agreement
The B2B agreement for trip organizers: KYC, listing standards, safety obligations, payout terms, and termination.
Safety Standards
Vehicle, guide, first aid, high-altitude, and water activity safety requirements that all organizers must meet.
Legal Questions?
For general questions about these documents, email support@safarnama.in. For formal grievances, use grievance@safarnama.in.
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