Safarnama

Legal

All Safarnama legal documents in one place. Documents marked with a star are required reading before booking or listing a trip.

All documents on this page are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of courts in Pune, Maharashtra. If you have questions, email our Grievance Officer at grievance@safarnama.in.

Terms of Service

Required reading

The full agreement between you and Safarnama — your rights, our rules, platform usage, and liability limits.

All usersUpdated June 24, 2026

Privacy Policy

Required reading

How we collect, use, store, and protect your personal data under the DPDP Act, 2023 and IT Act, 2000.

All usersUpdated June 24, 2026

Cancellation & Refund Policy

Required reading

Cancellation tiers (Flexible, Moderate, Strict), refund timelines, force majeure provisions, and organizer cancellations.

TravelersUpdated June 24, 2026

Community Rules & Guidelines

Required reading

Expected conduct for travelers and organizers on the platform — zero-tolerance policies, review standards, and reporting.

All usersUpdated June 24, 2026

Disclaimer

Our role as an intermediary marketplace, adventure activity risks, health disclaimers, and limits of platform liability.

All usersUpdated June 24, 2026

Cookie Policy

Every cookie and browser storage mechanism we use, why, and how to manage them. No advertising trackers.

All usersUpdated June 24, 2026

Lost Item Policy

How to report and recover a lost item from a trip, platform liability limits, and prevention tips.

TravelersUpdated June 24, 2026

Organizer Agreement

The B2B agreement for trip organizers: KYC, listing standards, safety obligations, payout terms, and termination.

OrganizersUpdated June 24, 2026

Safety Standards

Vehicle, guide, first aid, high-altitude, and water activity safety requirements that all organizers must meet.

All usersUpdated June 24, 2026

Legal Questions?

For general questions about these documents, email support@safarnama.in. For formal grievances, use grievance@safarnama.in.

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