Contact Us
Last updated: June 24, 2026
We're based in Pune and take every message seriously. Choose the right channel below to get the fastest response.
Traveler Support
Booking queries, seat selection, payment issues, cancellation requests, refund status.
Organizer Support
KYC verification, payout queries, trip listing issues, account management.
Grievance Redressal
Formal complaints about the platform, data privacy concerns, or disputes unresolved through standard support.
Grievance Officer: Mandeep Mourya. As mandated under IT Rules 2021 Rule 3(2)(b), Consumer Protection (E-Commerce) Rules 2020, and the DPDP Act, 2023.
Media & Press
Interview requests, press coverage, partnership inquiries, and brand collaborations.
Office
Safarnama
Pune, Maharashtra, India
We are a remote-first team. Walk-in visits are not available — please use email for all queries.
Response Times
| Query Type | Response Time |
|---|---|
| Booking / payment issue | Within 24 hours |
| Refund query | Within 24 hours |
| Organizer KYC / payout | Within 24–48 hours |
| Formal grievance (IT Rules 2021) | Acknowledged: 48 hours; Resolved: 30 days |
| Media / press | Within 48 hours |
Response times are for business days (Monday–Friday, 10 AM – 6 PM IST). We aim to respond on weekends for urgent booking and safety issues.
Get a Faster Response
- Always include your booking reference number in the subject line.
- For refund queries, mention the original payment method (UPI/card/net banking) and transaction date.
- For organizer issues, include the trip name, slug, or organizer username.
- For safety complaints, describe the incident with date, location, and the organizer's name.
- For data privacy requests, use the subject line "Data Rights Request" and specify what action you want (access/correction/deletion).